Refund and Returns Policy

We strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, we offer a refund or return policy under the following conditions:

Eligibility for Returns and Refunds
You may return products within 30 days of purchase, provided they are unused, undamaged, and in their original packaging. If the product is defective, damaged, or not as described, we will offer a full refund or exchange. To initiate a return, please contact our customer service team with your order number and details of the issue.

Non-Returnable Items
Some items are non-returnable for hygiene or safety reasons, including but not limited to personal care products, perishable goods, and intimate apparel. Please review the product description for return eligibility.

Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. The refund will be credited within a certain number of business days depending on your payment provider.

Return Shipping Costs
You are responsible for return shipping costs unless the product is defective or damaged upon arrival. If we are at fault, we will cover the return shipping costs.

Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the replacement item.

Sale Items
Only regular-priced items may be refunded. Sale items are final sale and cannot be refunded or exchanged.

Changes to This Policy
We reserve the right to update this policy at any time. Any changes will be posted on this page with an updated “Last Revised” date.

Last Revised: November 11, 2024